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DIMBER Refund Policy

RETURNS

ALL SALES ARE FINAL.

However:

  1. IF YOU RECEIVE A DEFECTIVE PRODUCT, PLEASE EMAIL US AT support@dimber.shop
  2. TO BE ELIGIBLE FOR A RETURN, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

DETAILS: To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

REFUNDS (if applicable)

Once your return is approved, received and inspected, we will send you an email to notify you when we have received your returned item. Once received, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

PLEASE DO NOT SEND ITEMS BACK TO US WITHOUT EXPLICIT APPROVAL. ALL UNAPPROVED ITEMS WILL BE SENT BACK AT THE CUSTOMER’S EXPENSE.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@dimber.shop.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged, and if we have available stock of said item on hand. If you need a size exchange, please send us an email at support@dimber.shop to begin the process.

RETURN SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

All other questions may be directed to support@dimber.shop